Last updated: 14 May 2026
This Privacy Policy explains how The Big Dry Company Pty Ltd collects, uses, stores and manages personal information submitted through hymeraustralia.com and related HYMER Australia Phase 1 enquiry, registration, reservation, partner and owner-platform pathways.
This website is operated by The Big Dry Company Pty Ltd as a proposed Australian Phase 1 reservation, market-validation and owner-support platform for selected HYMER models.
Unless and until formal agreements are executed, The Big Dry Company Pty Ltd does not represent itself as HYMER’s official distributor, dealer, importer, agent, representative, licensee or exclusive Australian partner.
The Big Dry Company Pty Ltd
ACN: 677 708 511
ABN: 75 677 708 511
Email: andrew@thebigdrycompany.com
Phone: 0473 207 988
For privacy enquiries, access requests, correction requests or complaints, please contact us using the details above.
We may collect personal information when you:
submit a buyer enquiry, register interest, make a reservation-interest payment, submit a partner application, join the owner-platform waitlist, contact us directly, or otherwise interact with this website.
The information collected may include:
your name, phone number, email address, location, delivery address or state, preferred HYMER model, budget range, intended timing, intended use, finance or cash purchase interest, current motorhome ownership, trade-in or resale interest, support requirements, partner capability details, business details, ABN/ACN, website, service coverage, licences, insurance details and any other information you choose to provide.
If you make a payment through the website, payment processing may be handled by third-party payment providers. We do not intentionally store full card details on our own systems.
We collect information to:
assess Australian buyer demand for selected HYMER models, review model preference and timing, assess budget and purchase readiness, manage buyer enquiries and reservation-interest records, support Phase 1 market validation, respond to enquiries, assess possible partner suitability, map service, compliance, finance, insurance and owner-support pathways, communicate updates, manage refund or reservation-related requests, and prepare structured demand information for future commercial discussions.
We may also use information for administration, record keeping, fraud prevention, website improvement, customer support, legal compliance and business planning.
Information submitted through this website may be used to assess qualified Australian demand for selected HYMER models before any confirmed vehicle allocation, final order, supply agreement, licence, distribution appointment or formal market-entry structure.
Submission of information does not guarantee allocation, pricing, timing, supply, official appointment or approval.
We may disclose personal information where reasonably necessary to:
respond to your enquiry, assess buyer interest, process reservation-interest payments, manage refunds, obtain professional advice, assess compliance, insurance, finance, service or logistics pathways, communicate with technical, legal, compliance, finance, insurance, payment, IT, website, CRM, hosting or administrative service providers, and progress legitimate commercial discussions connected to the proposed HYMER Australia Phase 1 pathway.
Where appropriate and subject to confidentiality, information may be summarised or aggregated for market-validation reporting. We will aim to avoid disclosing unnecessary personal details where de-identified or aggregated information is sufficient.
If relevant to the proposed Phase 1 pathway, buyer demand validation, model feasibility, compliance review, reservation progress, partner readiness or possible future allocation discussions, information you provide may be shared with HYMER / Erwin Hymer Group or its authorised representatives.
This may include your contact details, preferred model, location, timing, budget range, intended use, support requirements and reservation or enquiry status.
Because HYMER / Erwin Hymer Group and some potential suppliers, manufacturers, technical advisers, service providers or platform providers may be located outside Australia, your information may be disclosed to recipients overseas where reasonably necessary for the purposes described in this Privacy Policy.
Where possible, we will seek to limit disclosure to information reasonably required for the relevant purpose.
This website may use cookies, analytics tools, hosting services, security tools, contact forms, payment tools and other third-party technologies to operate the website, improve performance, understand visitor activity, process enquiries and support security.
You may be able to disable cookies through your browser settings, although some website functions may not operate properly.
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Information may be stored in email systems, website forms, customer management systems, payment systems, cloud storage, spreadsheets, business records and other secure digital systems used to operate the platform.
No internet transmission or digital storage system is completely secure, but we aim to use reasonable safeguards appropriate to the information being handled.
We may retain personal information for as long as reasonably required for the purposes described in this Privacy Policy, including enquiry management, reservation records, refund records, customer attribution, market-validation reporting, legal compliance, accounting, dispute management and future customer-support purposes.
Where information is no longer required, we may delete, de-identify or archive it.
You may request access to personal information we hold about you, or ask us to correct information that is inaccurate, incomplete or out of date.
Please contact us at:
We may need to verify your identity before responding to an access or correction request.
If you submit your details, we may contact you about your enquiry, reservation-interest status, model updates, partner opportunities, owner-platform updates, service pathway updates or related HYMER Australia Phase 1 information.
You may ask us to stop sending non-essential marketing or update communications at any time.
If you believe your personal information has been mishandled, please contact us first using the details above.
We will review your complaint and aim to respond within a reasonable time.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
We may update this Privacy Policy from time to time to reflect changes to the website, business model, reservation process, legal requirements, partner pathways, owner platform or information-handling practices.
The updated version will be published on this website.
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